99ymm's Privacy Policy

Introduction & Scope

99ymm is a safe and reliable online gaming platform for users in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This Privacy Policy explains what personal information we collect when you use the 99ymm website, services, or platform, how that information is used and processed, and under what circumstances it may be shared with third parties.

By registering an account or starting to use our platform, you will be considered to have consented to the terms of this policy. This policy should be read together with our Terms & Conditions. Our platform is intended solely for individuals aged 21 and above.

The Information We Collect

99ymm collects user information in several ways. The categories of information collected are described below:

2.1 Information You Provide Directly

When you open an account or use our services, the following information is collected from you:

• Full name and date of birth (for age verification)
• Active mobile number
• Email address (if applicable)
• Preferred payment method — bKash, Nagad, Rocket, Upay, or bank transfer
• Payment account number or bank account details
• Copy of national ID or passport for identity verification (when required)

2.2 Automatically Collected Information

When you use our platform, the following technical information is collected automatically:

• IP address and device type
• Browser type, language, and version
• Operating system
• Date and time of access to the platform
• Page browsing history and click data
• Session duration

2.3 Transaction & Gaming Activity Information

• Deposit and withdrawal amounts and times
• Game play history and betting records
• Account balance changes
• Bonus and reward claim details

Purpose of Information Use

Information collected by 99ymm is used only for the following legitimate purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To provide gaming services, process transactions, and offer support.
• Identity & Age Verification: To confirm that the user is over 21 years of age.
• Fraud Prevention: To prevent account misuse, fraudulent activity, and money laundering.
• Legal Compliance: To comply with applicable laws and regulations.
• Communication: To send service-related notices, security alerts, and support messages.
• Technical Improvement: To improve platform performance and user experience.
• Responsible Gaming: To identify excessive gaming and provide relevant support.

Information Sharing with Third Parties

99ymm never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Necessary payment information is shared with bKash, Nagad, Rocket, Upay, and applicable banking partners to complete transactions. These payment processors have their own privacy policies.

4.2 Technology & Service Partners

A limited amount of information may be shared with trusted technology service providers to operate the platform. These partners may only use the information to provide services on behalf of 99ymm.

4.3 Legal Obligations

Information may be disclosed to authorities in the case of a court order, government directive, or legal requirement.

4.4 Fraud Prevention

Necessary information may be exchanged with industry bodies through approved methods to detect and prevent fraudulent activity.

Cookies & Tracking Technologies

The 99ymm website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help us improve the quality of our services.

5.1 Essential Cookies

These are essential for the basic functioning of the platform — such as maintaining login sessions, security verification, and saving user preferences.

5.2 Analytical Cookies

These help us understand how users are using our platform — which pages are visited most, how long users stay, and where issues arise. This information is analysed in aggregated form.

5.3 Cookie Controls

Cookies can be disabled or deleted from your browser settings. Please note that disabling essential cookies may prevent some platform functions from working properly.

Data Security Measures

99ymm has adopted industry-standard technical measures to protect the personal and financial information of our users:

• SSL Encryption: All data exchanged between your browser and our servers is protected by the highest-grade encryption technology.
• Firewall & Intrusion Detection Systems: Multiple layers of security are in place to prevent unauthorised access and cyber attacks.
• Two-Factor Authentication: An additional identity verification step is available for account access and important actions.
• Restricted Data Access: Only authorised staff can view the necessary user information. Audit records of all access are maintained.
• Regular Security Audits: Periodic technical reviews are conducted to identify security vulnerabilities.
• Data Minimisation Policy: We collect only the information that is genuinely necessary to provide the service.

Data Retention Period

99ymm retains your personal information only for as long as necessary — no longer. The retention periods for different types of information are described below:

7.1 Active Account Information

All account and transaction information is retained for as long as your account remains active. Even after a request to close an account, certain information may be kept for a specified period to fulfil legal obligations.

7.2 Inactive Account Information

For accounts that have been inactive for a long period, we will notify the user and inform them of the account retention policy.

7.3 Legal Requirements

Records of financial transactions and identity verification are mandatorily retained for the period specified under applicable law.

Your Rights

As a 99ymm user, you have the following rights over your own information:

• Right to Access: You have the right to know what information we hold about you. You can request this information through account settings or via support.
• Right to Rectification: You have the right to request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You may request that the processing of your information be restricted for specific purposes.
• Right to Data Portability: You may request to receive the information you have provided in a structured digital format.
• Right to Object: You have the right to object to the processing of your information on specific grounds.
• Right to Withdraw Consent: You may withdraw consent previously given at any time, though this will not affect any prior lawful processing.

To exercise these rights, please contact our support team. We provide assistance in Bengali via 24/7 live chat.

Protection of Minors

99ymm is a platform intended only for individuals aged 21 and above. We never knowingly collect information from minors or provide services to them.

Age is verified during the registration process. If we determine that a minor has created an account, we will immediately close that account and delete all information collected.

If you become aware that a minor is using our platform, please notify our support team immediately. For more details on this matter, please visit our Responsible Gaming page.

Policy Changes

99ymm may update this Privacy Policy from time to time in response to service improvements, legal changes, or changes in business operations.

For any significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Send a notice to registered users (where applicable).
• Notify you of the changes when you access the platform.

If you continue to use the platform after the update, you will be considered to have agreed to the revised policy. Therefore, it is recommended that you review this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact our support team. We provide assistance in both Bengali and English.